Action Line: Water bill confusion
March 20, 2018
Question — Why does the payment for the water bill go to Nebraska? “Buy local” sounds a little hollow when payments go out of state.
Answer — According to Erin Porter, utility billing clerk for the town of Windsor, the bank the town uses is owned by a company based out of Nebraska, so the payments are handled there.
Bank of Colorado, she said, is owned by Pinnacle, which is based out of Nebraska. Although residents could send or take their payments to town hall, mailing them to the bank saves a lot of staff time, Porter said.
But whichever option residents use, the money still goes to the town, Porter said.
The town of Windsor provides water, sewer and storm drain for customers in the Weld County limits of Windsor, and storm drain only for customers in the Larimer County limits of Windsor, according to the town's website.
Utility statements are due on the 20th of each month by 5 p.m., and can be made online or via mail.
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If you live in the Larimer County portion of Windsor, you can go to co-windsor3.civicplus.com/998/Services-by-other-Agencies to see other agencies that provide services in town.
For more information about the town's utility services, go to co-windsor3.civicplus.com/369/Utility-Services.